Returns and Cancellations Policy

Our aim is to offer you the freshest, highest-quality meats every day. However, we understand that, in rare cases, an error or issue may occur. The policy we follow regarding product returns and exchanges is described in detail below.

1. Returns of Perishable Products

Due to the nature of our products (fresh meat, meat preparations, and perishable foods), the right of withdrawal and returns without cause are not supported. For food hygiene and safety reasons, products received in perfect condition cannot be returned.

2. When Returns Are Accepted

We accept full responsibility and accept returns or replacement of products exclusively in the following cases:

  • Order fulfillment error: If you received a different product or a different quantity from what you ordered and were charged for.
  • Spoiled or defective product: If, upon receipt, you discover that the product has a quality issue, such as spoilage or damage to the packaging that affects the contents.

3. Return / Replacement Procedure

If you experience any of the issues listed above, please follow these steps:

  1. Contact us immediately: Notify us as soon as possible, and no later than 24 hours after receiving your order.
  2. Keep the product refrigerated: Until the matter is resolved, please keep the product under the appropriate storage conditions, in the refrigerator, in its original packaging.
  3. Keep your receipt: Presenting the retail receipt or invoice is a necessary requirement for any transaction.

4. Forms of Compensation

If the issue is confirmed, either upon delivery or after contacting us, you may choose one of the following forms of compensation:

  • Immediate Replacement: We will resend the correct/fresh product as soon as possible, at no additional shipping cost to you.
  • Refund: If you do not wish to receive a replacement, we will issue a full refund for the value of the affected item using the same method you used for your original payment.

5. Order Cancellation

If you wish to cancel your order, please do so immediately. If the order has not been invoiced and dispatched for delivery, cancellation is free of charge. If the order is already in transit, it may not be possible to cancel it.